How a move with us actually goes
Two phases. Getting to a number you trust, and then the ten days where most moving companies go quiet.
Before you book
Getting to a number
Five steps, and the price appears at step four — before we ask who you are.
- 01
Route and date
Pick where from, where to and when. We show the road distance and the transit window we hold for that corridor.
- 02
Your home
Home size, floor, lift, and how close a vehicle can park. Each of these changes the price, so we ask rather than surprise you.
- 03
Your inventory
Pre-filled from your home size — you edit it rather than build it. This list becomes the record your goods are checked against on the day.
- 04
Your price
An itemised range on screen, with the assumptions and the exact list of things that could change it. Still no phone number.
- 05
Lock it
A video or on-site survey confirms the volume, the figure is locked for seven days, and you pay 15% to hold the date.
After you book
The ten milestones
Every one of these appears on a page you can share with family. If something slips, you hear it from us before you have to ask.
- 01
Booking confirmed
Your date is held and your move manager is assigned.
- 02
Survey completed
Volume confirmed and your price locked.
- 03
Crew assigned
You will see who is coming, with photos, the evening before.
- 04
Packing started
Condition photographs are taken before anything is wrapped.
- 05
Loaded
Every item checked against your inventory and signed off.
- 06
In transit
On the road. We will tell you if the window changes.
- 07
Reached your city
The vehicle has arrived and delivery is being scheduled.
- 08
Unloading
Room-mapped unloading at your new address.
- 09
Delivered
Item-by-item verification against the same inventory.
- 10
Move closed
Final invoice issued. Claims stay open for 7 days.
On the day
What the crew actually does
Arrives with an OTP
You will already have their names and photographs from the evening before. They ask you for a code only you have. Do not share it until they are at your door.
Photographs before packing
Condition of your goods recorded against the inventory, before anything is wrapped. This is what a claim gets decided against.
Checks off every item
Loaded against the same list, verified at the other end against the same list, and the final invoice matches the original breakdown line for line.
See what your move actually costs
An itemised estimate in under two minutes. No phone number until you want one.