Cancellation and refunds

Cancelling a booking

• More than 7 days before the move date: full refund of the booking amount.
• 3 to 7 days before: 50% of the booking amount refunded. By this point the crew and vehicle are committed and cannot be resold at short notice.
• Less than 3 days before, or on the day: the booking amount is not refunded.
• If we cancel or cannot perform the move for any reason of our own, you receive a full refund of everything paid, regardless of notice.

Rescheduling

• More than 3 days before the move date: free, once, subject to availability on the new date.
• Less than 3 days before: treated as a cancellation and a new booking, unless we can reassign the crew.
• If we reschedule for our own reasons, there is no charge and you may cancel instead with a full refund.

Refund timing

Refunds are made to the original payment method within 7 working days of the cancellation being confirmed. Your bank may take a further few days to show it.

Why the policy tightens close to the date

A crew and a vehicle booked for your move cannot be sold to anyone else three days out. The graduated policy above reflects that real cost rather than a penalty.

It is shown to you before you pay, not discovered when you cancel.